Operations & Project Coordination

where structure meets curiosity

Nine years of crossing lines. Concert halls, hotels, property portfolios. Every system has a score, and someone has to read it.

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About

How I got here

I make things work, and sometimes, I make things.

I've spent the last nine years moving between worlds that aren't supposed to overlap: concert halls and corporate leases, stage lighting and spreadsheets, music scores and SOPs.

Somewhere along the way, I realised I'm most alive when something's broken and no one's named it yet.

These days that looks like workflow automation, operations management, event production, and the occasional side project built from scratch.

Event Coordination Operations Project Management Creative Production Stakeholder Management Problem Solving
Highlights

Key achievements

4 yrs
International Production

Led end-to-end production for a Taiwan × Korea music exchange concert series — programme design, stage direction, and cross-institutional stakeholder management.

0 → live
Process Innovation

No brief. No budget. No one asked. Identified two operational bottlenecks at work and built the solutions myself — an AI-powered lease analysis tool that automates document review, and an invoice distribution workflow with a one-click GUI that eliminated a fully manual billing process end-to-end.

+43%
Revenue Growth

Led rental pricing strategy contributing to ~43% cumulative revenue growth in portfolio performance, from $20M to $28.7M.

Experience

Where I've worked

Mar 2023 – Present
BSG Property · Malaysia
Leasing Executive — Operations & Portfolio
  • Managed leasing operations for a portfolio that expanded from 388 to 524 residential and commercial units, overseeing tenancy documentation, compliance, and financial reconciliation.
  • Independently identified operational bottlenecks and built process automation solutions from scratch, including an AI-powered lease analysis tool and an automated invoice distribution workflow with a one-click GUI interface for non-technical users.
  • Led rental pricing strategy by conducting market analysis and developing pricing frameworks adopted by management, contributing to ~43% cumulative revenue growth from 2023 onwards.
  • Consolidated occupancy, vacancy, and revenue data into monthly management reports, maintaining portfolio occupancy above 90%.
  • Managed end-to-end billing operations including e-invoice generation, utility charge allocation, SST reporting, and collection monitoring across all tenancies.
  • Coordinated tenant engagement events including flea markets, festive activations, and community events across commercial units.
Jan 2021 – Feb 2023
TCA Glory Group · Malaysia
Associate Manager
  • Digitized company documentation and workflows to enable remote productivity during MCO.
  • Managed government permit applications and regulatory compliance for construction operations.
  • Conducted site viability assessments with municipal stakeholders.
Jul – Dec 2020
TCA Glory Group · Malaysia
Supervisor — Hotel Operations
  • Managed and trained reception and housekeeping teams, developing daily workflows.
  • Built company's social media presence from scratch to 700+ followers.
  • Restructured door lock system to strengthen operational controls.
Feb 2017 – May 2020
XiaoFeng Concert Hall, PCCU · Taiwan
Concert Hall Administrator
  • Managed 3–5 live performances weekly — lighting, PA system, and AV coordination.
  • Trained and mentored 27 interns and crew members across all departments.
  • Primary liaison for performers, exhibitors, and production teams.
Production

Event & cultural work

Freelance Video Editor
2025 – Now
NM Media

Sole editor for a long-term content partnership: produced 100+ short-form content assets generating over 10 million cumulative views across multiple campaigns.

Special Production Assistant to Music Director
2020 – Now
Malaysia He Yue Arts & Culture Association

Special Production Assistant to the Music Director, supporting artistic planning and rehearsal coordination across cultural concerts and festivals. Arranged 40+ ensemble works, with commissioned original compositions.

Event Manager & Stage Director — Taiwan × Korea Music Exchange
2016 – 2019
Chinese Culture University × Yeungnam University

Overall Project Manager, Stage Director, and Publicist for a recurring international composer exchange concert for 4 consecutive years.

Administrative Lead & Interpreter
Oct 2018
Asian Composer League — 35th International Festival, Taiwan

Coordinated intern staffing, on-site operations, and interpreted between foreign delegates and local organizers at this international music festival.

Skills

Tools & languages

Software & Tools

Microsoft Office · Google Workspace · Adobe Photoshop & Illustrator · Logic Pro · CapCut · Canva · Vercel · Render · Claude · Suno · Magnific

Languages

Mandarin (Native) · English (Native) · Malay (Conversational) · French (DELF A2)

Projects

Things I've built

Let's make
something work

Based in Malaysia · Open to relocation